CANCELLATION & REFUND POLICY

Thank you for shopping with us. We strive to provide you with high-quality silk thread jewelry, delicious pickles, sweets, and flavorful power spicy food items. Please read our policy regarding cancellations and refunds carefully.

1. Order Cancellations

You may request to cancel your order within 8 hours of placing it by contacting us immediately at havvs2009@gmail.com or 8341329916.

Once an order has been processed and prepared for shipment, we may not be able to cancel it. We will inform you if your cancellation request can be accommodated.

2. Refunds (Limited to Specific Cases)

Given the nature of our products, particularly food items and the delicate nature of handcrafted jewelry, we generally do not offer refunds or exchanges unless one of the following conditions is met:

• Significantly Defective Item: If you receive a silk thread jewelry item with a significant manufacturing defect that substantially affects its functionality or appearance. You must notify us within 24 hours of receiving your order with clear photographic evidence of the defect.

• Incorrect Item Shipped: If you receive an item that is significantly different from what you ordered. You must notify us within 24 hours of receiving your order with details and photographic evidence of the incorrect item.

Upon verification of a significantly defective or incorrect item, we may, at our discretion, offer a refund for that specific item.

3. No Returns or Exchanges

Please note that we do not accept returns or exchanges for any other reasons, including but not limited to:

• Minor variations in the appearance of handcrafted jewelry.

• Slight differences in taste, texture, or color of food items (pickles, sweets, spicy foods) due to natural variations in ingredients and preparation.

• Change of mind.

• Incorrect selection of items by the customer.

We encourage you to carefully review product descriptions and images before placing your order. If you have any questions about a product, please contact us before making a purchase.

4. How to Initiate a Refund Claim (for Defective or Incorrect Items)

If you believe you have received a significantly defective or incorrect item, please follow these steps:

• Email us at havvs2009@gmail.com within 24 hours of receiving your order.

• In your email, please include your order number, a clear description of the issue (defect or incorrect item), and clear photographic evidence.

• We will review your claim and may request further information.

If your claim is approved, we will notify you about the refund process. Refunds, if applicable, will be credited back to the original payment method within 5-7 business days after approval.

5. No Cash on Delivery (COD)

Please be aware that we do not offer Cash on Delivery (COD) as a payment option. All orders must be prepaid through the available payment methods on our website.

By placing an order with us, you acknowledge that you have read, understood, and agree to this Refund and Cancellation Policy.

Important Considerations for You:

• Timeframes: Carefully consider and set realistic timeframes for cancellation requests and reporting defective/incorrect items.

• Evidence: Emphasize the need for clear photographic evidence when making a claim.

• Discretion: Include a statement that the decision to offer a refund is at your sole discretion after reviewing the claim.

• Legal Compliance: Ensure your policy complies with consumer protection laws in India. You might want to consult with a legal professional.

• Clarity: Make sure this policy is easily accessible and clearly visible on your website.